This Privacy Policy describes how SILVILUS JEWEL LLP and its affiliates ("SILVILUS JEWEL LLP", "we", "our", "us") collect, use, share, and protect your personal data through our website https://silvilus.com/ (referred to as "Platform").
By using the Platform, providing your information, or availing services, you agree to the terms of this Privacy Policy and are governed by the laws of India. If you do not agree, please do not access or use our Platform.
1. Collection of Information
We collect personal data when you:
- Sign up or register on our Platform
- Use services or interact with us
- Submit identity/address proof, payment data, biometric details, etc. (with consent)
You can choose not to provide certain data, but this may restrict access to specific features or services.
2. Use of Information
Your data is used to:
- Provide and improve our services
- Process and fulfill orders
- Personalize user experience
- Communicate offers and updates
- Detect fraud or illegal activities
You may opt-out of marketing communications at any time.
3. Sharing of Information
We may share your information with:
- Our affiliates and group entities
- Third-party service providers, sellers, logistics, payment gateways, etc.
- Government or law enforcement agencies, as required by law
We are not responsible for third-party privacy policies. Please read them carefully before sharing your data.
4. Security Measures
We implement reasonable security practices to safeguard your data. However, no system is 100% secure. Users are advised to protect their login credentials and avoid sharing sensitive details over unknown contacts or platforms.
5. Data Retention and Deletion
You may delete your account via the Platform or request deletion by contacting us. We may delay or deny deletion in case of ongoing obligations like shipments, disputes, or legal requirements. Some data may be retained in anonymized form for analysis or fraud prevention.
6. Your Rights
You may access, update, or correct your personal information directly through the Platform features.
7. Consent
By using our Platform or sharing information, you consent to its collection and processing in accordance with this Privacy Policy. You may withdraw your consent by contacting our Grievance Officer (details below). Withdrawal of consent may impact your access to certain services.
8. Policy Updates
We may update this Privacy Policy periodically. Significant changes will be communicated as required by applicable law. Please review this page regularly for updates.