Return & Refund Policy
At Silvlius, we take pride in the quality of our jewellery and aim to ensure your complete satisfaction. If for any reason you are not happy with your purchase, you may request a return or refund under the terms outlined below.
Eligibility for Return & Refund
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Returns must be initiated within 10 days of receiving the product.
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The item must be unused, undamaged, and returned in its original packaging.
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A valid proof of purchase (invoice or receipt) is required for processing returns.
Non-Returnable Items
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Customized or personalized products are not eligible for return or refund.
Refund Process
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Once we receive and inspect the returned item, you will be notified regarding the approval or rejection of your refund.
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If approved, the refund will be credited within 7 business days to the original payment method.
Replacement Policy
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Replacement requests must be made within 24 hours of receiving the product in case of damages or defects.
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If approved, the replacement product will be shipped within 5–7 business days.
Return Shipping
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Customers are responsible for the cost of return shipping.
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We recommend using a trackable shipping service to ensure safe delivery of the returned item.
Contact Us
For return and refund queries, please contact:
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Phone: ++91 92740 61663