silvilus

We take pride in our craftsmanship and want you to be completely satisfied with your purchase.

Exchange Policy:

·         Requests for exchange must be made within 3 days of receiving the product.

·         Products must be unused, unworn, undamaged, and returned in original packaging with all tags and certificates.

·         Custom-made, engraved, or personalized items are non-exchangeable.

To request an exchange, please contact our customer care team with your order number and reason for exchange. Once approved, you will receive shipping instructions.

Buyback Policy:

·         We offer a lifetime buyback policy on select jewellery pieces.

·         The value will be calculated based on the prevailing market rates for metal and diamonds, with deductions for making charges, usage wear, and taxes.

        Products must be undamaged, and returned in original packaging with all tags and certificates.

Silvilus reserves the right to inspect and accept/reject buyback requests based on the condition of the product.